Job description & Responsibilities :-

1. Handling customer inquiries and resolving issues via phone, email, or chat.

2. Providing product and service information to customers and assisting them with their needs.

3. Responding promptly to customer complaints and escalating issues as needed.

4. Maintaining accurate and up-to-date customer records and documentation..

5. Processing orders, refunds, and exchanges as required.

6. Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products and services to customers.

7. Conducting customer satisfaction surveys and gathering feedback to improve the customer experience.